Contact information
Contact Us — Aureline Skin
We’re here to help and answer any questions you may have regarding your order, products, shipping, or general support inquiries.
Our customer support team aims to respond as quickly as possible to ensure a smooth shopping experience.
Customer Support
Email Support
For all customer service inquiries, please contact:
Email: support@aurelineskin.com
Support Hours
Our support team is available during the following hours:
- Monday to Friday: 09:00 AM – 6:00 PM (GMT+1)
- Saturday & Sunday: 10:00 AM – 5:00 PM (GMT+1)
Average response time is typically within 24–48 business hours.
Company Information
Store Name: Aureline Skin
Order & Shipping Support
If you are contacting us regarding an order, please include:
- Your order number
- Full name used during checkout
- A detailed explanation of the issue
This helps us resolve your request faster.
Damaged or Incorrect Orders
If your order arrived damaged, defective, or incorrect, please contact us immediately with the following:
- Your order number
- Photos of the item received
- Photos of the packaging (if applicable)
Our support team will work quickly to resolve the issue.
Business Inquiries
For partnerships, collaborations, or business-related inquiries, please contact:
Email: support@aurelineskin.com