frequently Asked Questions
Aureline Skin FAQ
Shipping
1. Do you ship internationally?
Currently, Aureline Skin only offers shipping within the United Kingdom.
2. How long does shipping take?
Our standard shipping process includes the following timeframes:
- Processing Time: 1–4 business days
- Shipping Time: 5–12 business days
Once your order has been processed and dispatched, a tracking number will be sent to your email.
This allows you to monitor your shipment and stay updated on its delivery status every step of the way.
Order Management
1. Can I cancel my order?
To ensure timely delivery, orders are processed automatically after purchase.
As a result, cancellations are not supported once an order enters processing or shipping.
If your order is already on the way, we recommend accepting delivery and contacting our support team for assistance under our Return & Refund Policy, if applicable.
2. How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number.
Simply use this number to track your package’s progress directly.
You can also contact our support team for tracking assistance.
Returns & Refunds
1. What is your return policy?
We offer a 30-day money-back guarantee.
Returns are accepted if the items are:
- Unused
- In original condition
- Returned with all packaging
If you wish to return an item, please contact our customer support for instructions.
Return Shipping Costs
- Customers are responsible for shipping costs if returning due to a change of mind.
- Ranrev covers return shipping for defective or damaged products.
2. What products are non-returnable?
Items that are opened, used, or damaged cannot be returned.
Please ensure that the products are in original condition to qualify for a refund.
3. Can I exchange an item?
Unfortunately, we don’t offer exchanges.
However, you can return the product for a refund and place a new order separately.
For more details, please refer to our Return & Refund Policy.
Payment & Billing
1. What payment methods do you accept?
We accept payments securely through:
- MasterCard
- Shop Pay
- Google Pay
- Visa
- American Express
- Discover
- Elo
- Diners Club
- JCB
- UnionPay
Contact Us
If you have any inquiries or need assistance, feel free to reach out to us using the contact information below:
Open Hours
- Monday to Friday: 09:00 AM – 6:00 PM (GMT+1)
- Saturday & Sunday: 10:00 AM – 05:00 PM (GMT +1)
Response Time
Please allow up to 6 hours for email responses on weekdays and up to 12 hours on weekends due to reduced staffing.