Shipping policy

Shipping Policy

At Aureline Skin, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for important information regarding order processing, delivery times, and tracking.

Shipping Coverage

Aureline Skin currently ships within the United Kingdom.

We are working on expanding our shipping availability to additional regions in the future.

Processing Time

All orders are processed within 1–4 business days.

Orders placed after 4:00 PM (GMT+1) will be processed on the next business day.

Please note:

  • Orders are not processed on weekends or public holidays.
  • During high-demand periods, processing times may be slightly delayed.

Shipping Time

Estimated delivery time:

  • 5–12 business days after dispatch

Delivery times may vary depending on:

  • Your location
  • Courier availability
  • Seasonal demand
  • External delivery delays

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can use this tracking number to monitor your shipment status and estimated delivery progress.

Shipping Charges

Shipping costs are calculated at checkout where applicable.

Any promotional free shipping offers will be clearly displayed on the website during checkout.

Delayed or Lost Packages

While we do our best to ensure timely delivery, Aureline Skin is not responsible for delays caused by:

  • Courier issues
  • Customs processing
  • Weather conditions
  • Incorrect shipping information was provided by the customer

If your package appears lost or delayed, please contact our support team, and we will assist you as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect information is submitted and the package is returned or undeliverable, additional shipping charges may apply.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the damaged package/product

Our support team will work to resolve the issue promptly.

Contact Information

Store Name: Aureline Skin
Email: support@aurelineskin.com

Customer Support Hours

  • Monday to Friday: 09:00 AM – 6:00 PM (GMT+1)
  • Saturday & Sunday: 10:00 AM – 5:00 PM (GMT+1)