Privacy policy

Last updated: September 1, 2026

Aureline Skin operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide our customers with a convenient and personalized shopping experience.

This Privacy Policy explains how Aureline Skin collects, uses, processes, stores, and discloses your personal information when you visit, use, or make a purchase through aurelineskin.com, or otherwise communicate with us.

Our store is powered by Shopify, which provides the technology and infrastructure that allows us to offer our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described in this Privacy Policy.

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1. Personal Information We Collect

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another individual.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• Contact Information: Your name, email address, phone number, billing address, shipping address, and other contact details.
• Payment Information: Payment card details, financial account information, transaction details, payment method, payment confirmation, and related information.
• Account Information: Username, password, account preferences, settings, and other account details.
• Transaction Information: Products you view, add to your cart, wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
• Communications: Information you provide when contacting our customer service team, submitting inquiries, reviews, feedback, or other communications.
• Device Information: Information about your device, browser, operating system, IP address, network connection, and other device identifiers.
• Usage Information: Information about how, when, and where you interact with our website and Services.

2. How We Collect Personal Information

We may collect personal information from several sources, including:

• Directly from you when you create an account, place an order, browse our website, contact us, subscribe to communications, or otherwise provide information to us.
• Automatically through our Services when you visit or interact with our website, including through cookies and similar technologies.
• From service providers that help us operate our store, process transactions, provide technology, analyze data, or provide other services on our behalf.
• From business partners and other third parties where permitted by applicable law.

3. How We Use Your Personal Information

Depending on how you interact with Aureline Skin, we may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to process and fulfill orders, process payments, arrange shipping, facilitate returns and exchanges, maintain customer accounts, remember preferences, provide customer support, and improve your overall shopping experience.

Marketing and Advertising

Where permitted by law and in accordance with your preferences, we may use your information to send promotional communications, offers, advertisements, and information about products or services that may be relevant to you.

Marketing communications may be sent by email, text message, or other permitted communication channels.

Security and Fraud Prevention

We may use personal information to verify accounts, process secure transactions, detect and prevent fraud, investigate suspicious activity, protect our website and customers, and maintain the security of our Services.

Communicating With You

We may use your information to respond to customer service inquiries, provide order updates, communicate regarding your account, and maintain our relationship with you.

Legal and Compliance Purposes

We may process your information when necessary to comply with applicable laws, respond to lawful requests from authorities, enforce our policies, investigate potential violations, resolve disputes, or protect our legal rights.

4. How We Share Personal Information

We may disclose personal information to trusted third parties where necessary to operate our business, provide our Services, process orders, or comply with legal obligations.

These third parties may include:

• Shopify and technology providers that support our online store.
• Payment processors that process payments and transactions.
• Shipping and fulfillment providers that help us deliver orders and process returns.
• Customer service providers that help us communicate with and support customers.
• Analytics and technology providers that help us understand website usage and improve our Services.
• Marketing and advertising partners where permitted by applicable law and your preferences.
• Professional advisors, such as legal, accounting, or financial professionals where reasonably necessary.
• Government authorities or other parties when required by law or when necessary to protect our rights, customers, or Services.

We do not sell your personal information in exchange for money. However, certain data-sharing activities may be considered "sharing" or "targeted advertising" under certain privacy laws. Your rights regarding these activities may vary depending on where you live.

5. Relationship With Shopify

Our online store is hosted on Shopify. Shopify processes information relating to your access to and use of our Services in order to provide, maintain, and improve the Shopify platform and its services.

Information you submit through our store may be transmitted to and processed by Shopify and other service providers, which may be located in countries different from your country of residence.

Shopify may also process certain information in accordance with its own privacy policies and terms.

For more information about Shopify's handling of personal information, please review the Shopify Privacy Policy .

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to operate our website, remember preferences, understand how visitors use our Services, measure advertising performance, and improve the customer experience.

Cookies may allow us to recognize your browser, remember items in your shopping cart, understand website traffic, and provide relevant content or advertising.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of certain features of our website.

7. Third-Party Websites and Links

Our Services may contain links to websites, applications, or services operated by third parties.

If you choose to visit a third-party website, we recommend reviewing its privacy policy, security practices, and terms before providing any personal information.

Aureline Skin does not control and is not responsible for the privacy, security, content, or practices of third-party websites or services.

8. Children's Privacy

Our Services are not intended for children who are under the age required by applicable law to independently provide consent to the processing of personal information.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the details provided below so that we can review the situation and take appropriate action.

9. Security and Retention of Your Information

We take reasonable measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no security system or method of transmitting information over the internet is completely secure. Therefore, we cannot guarantee absolute security of your information.

We retain personal information for as long as reasonably necessary to provide our Services, fulfill transactions, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legal interests.

10. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

• Right to Access: You may have the right to request access to personal information we maintain about you.
• Right to Delete: You may have the right to request deletion of personal information we hold about you, subject to applicable exceptions.
• Right to Correct: You may have the right to request correction of inaccurate personal information.
• Right to Data Portability: In certain circumstances, you may have the right to receive a copy of your personal information in a portable format.
• Right to Opt Out of Marketing: You may unsubscribe from promotional emails by clicking the unsubscribe link included in those communications.
• Right to Restrict or Object: Depending on applicable law, you may have the right to object to or request restriction of certain processing activities.

Exercising these rights will not result in discriminatory treatment. However, certain rights may be subject to limitations or exceptions under applicable law.

We may need to verify your identity before processing certain privacy requests in order to protect your personal information.

11. Marketing Communications

If you have opted in to receive marketing communications from us, we may send you information about products, promotions, special offers, and other updates.

You can unsubscribe from promotional email communications at any time by using the unsubscribe link provided in the relevant email.

Even if you opt out of promotional communications, we may still send non-promotional communications that are necessary to complete or manage your orders, account, transactions, or other Services.

12. International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country in which you live.

These countries may have privacy and data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

13. Complaints

If you have concerns or complaints about how we collect, use, or process your personal information, please contact us using the details provided below.

We will review your concern and make reasonable efforts to address it.

Depending on where you live, you may also have the right to lodge a complaint with the appropriate data protection or privacy authority in your jurisdiction.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, legal requirements, or regulatory obligations.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and publish the revised version on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us.

Please allow up to 24–48 business hours for our customer support team to respond. Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high customer demand.