Terms and Conditions

Last updated: September 1, 2026

Welcome to Aureline Skin. These Terms and Conditions ("Terms") govern your access to and use of aurelineskin.com, including browsing our website, purchasing our products, creating an account, and using any services or features made available through our website.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase products through our website.

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1. About Aureline Skin

Aureline Skin is an online beauty and skincare brand operated by Ranrev Media Lab LLC.

Our website provides customers with access to beauty, skincare, personal-care, and at-home beauty technology products designed to help make professional-inspired beauty routines more convenient at home.

2. Eligibility

You must be at least 18 years old to place an order through our website, unless you are using the website with the involvement and permission of a parent or legal guardian where permitted by applicable law.

By using our website, you confirm that the information you provide is accurate, complete, and up to date.

3. Products and Availability

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, and availability shown on our website are accurate.

However, product colours, packaging, appearance, dimensions, specifications, and other details may vary slightly from what is displayed online.

Products are subject to availability. We reserve the right to change, discontinue, or limit the availability of products at any time.

If a product becomes unavailable after you have placed an order, we may contact you and provide an appropriate resolution, which may include a replacement, alternative product, or refund.

4. Pricing and Payment

Product prices are displayed in the currency applicable to your shopping experience. Prices and promotions may change from time to time.

Any applicable delivery charges, taxes, or other mandatory charges will be presented during the checkout process where required.

Payment must be successfully authorised before your order can be processed.

We reserve the right to correct obvious pricing, product, or promotional errors. If an order has been affected by a significant error, we may contact you before fulfilling the order to confirm how you wish to proceed.

5. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products. Your order is not necessarily accepted until we have processed and confirmed it.

After submitting an order, you will normally receive an order confirmation by email.

We reserve the right to refuse or cancel an order where reasonably necessary, including where there is suspected fraud, an unauthorised transaction, a payment problem, an obvious pricing error, product unavailability, or another legitimate reason.

If we cancel an order after payment has been received, we will arrange an applicable refund.

6. Order Cancellation

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at support@aurelineskin.com .

Because orders may enter processing or fulfilment shortly after they are placed, we cannot guarantee that every cancellation request can be accommodated before dispatch.

This section does not affect any statutory cancellation rights available to consumers under applicable law.

7. Shipping and Delivery

Orders are generally processed within 1–4 business days.

Once dispatched, standard delivery generally takes approximately 5–12 business days, depending on the destination, carrier, customs processing, and other circumstances.

Tracking information will be provided by email when tracking is available.

For complete information, please review our Shipping Policy.

8. Returns, Refunds and Consumer Rights

Our returns and refunds are governed by our Refund & Returns Policy.

If you are a consumer in the United Kingdom, you may have statutory rights under applicable UK consumer protection legislation, including rights relating to faulty, damaged, misdescribed, or unsuitable goods.

Where applicable, consumers purchasing goods online may also have a statutory cancellation period. Certain statutory exceptions may apply, depending on the nature of the product and circumstances of the purchase.

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights that cannot legally be excluded or restricted.

Please review our Refund & Returns Policy for the procedure for requesting a return or refund.

9. Use of Our Website

You agree to use aurelineskin.com only for lawful purposes and in a way that does not interfere with the security, operation, or availability of our website.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorised access to our systems or accounts.
• Upload viruses, malware, malicious code, or harmful material.
• Interfere with the security or operation of our website.
• Impersonate another person, company, or organisation.
• Infringe the intellectual property rights of another person.
• Use automated systems to improperly scrape or collect website data.
• Attempt to circumvent security or access restrictions.

We may restrict, suspend, or terminate access to the website where we reasonably believe that these Terms or applicable laws have been violated.

10. Intellectual Property

Unless otherwise stated, all content available on aurelineskin.com, including logos, trademarks, product names, photographs, graphics, text, videos, designs, layouts, and other materials, is owned by or licensed to Aureline Skin or its respective rights holders.

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our website content without prior written permission.

11. Product Information and Beauty Disclaimer

Aureline Skin aims to provide accurate and useful information about our products. However, information published on our website is intended for general informational purposes and should not be considered medical advice, diagnosis, or treatment.

Our products are designed to support convenient, professional-inspired beauty routines at home. References to "salon-level", "salon-inspired", or professional-style results describe the intended beauty experience and should not be interpreted as a guarantee of identical results to those obtained from a professional salon, clinic, or healthcare provider.

Individual results may vary depending on the person, product, frequency of use, technique, and other factors.

Always read and follow the product instructions, warnings, and safety information before use.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, or are unsure whether a product is suitable for you, consult an appropriately qualified healthcare professional before use.

12. Customer Accounts

If you create an account with Aureline Skin, you are responsible for keeping your login information confidential and secure.

You agree to notify us promptly if you believe your account has been accessed or used without authorisation.

We reserve the right to suspend or terminate accounts that contain fraudulent, misleading, or inaccurate information or that are used in violation of these Terms.

13. Mobile Terms of Service

The Aureline Skin mobile messaging service ("Service") is operated by Aureline Skin. These Mobile Terms govern your participation in our SMS/text messaging program.

By subscribing to our SMS service, you agree to receive recurring text messages from Aureline Skin at the mobile number you provide.

Messages may include:

• Order confirmations and updates
• Shipping and delivery notifications
• Account-related notifications
• Cart reminders
• Product information
• Promotional offers and discounts
• Special events and marketing communications

Consent to receive marketing text messages is not a condition of purchasing products from Aureline Skin.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

SMS Support

For assistance with our SMS service, reply HELP to a message you receive from us or contact:

support@aurelineskin.com

You are responsible for providing a valid mobile number and updating your information if your number changes.

We may modify or discontinue our SMS service at any time where permitted by applicable law.

14. Privacy

Your privacy is important to us. Personal information collected through our website and services is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, disclose, and protect personal information and describes applicable privacy rights.

15. Third-Party Services

Our website may use third-party providers for services such as payment processing, website hosting, analytics, advertising, shipping, customer support, and other business functions.

Third-party services may have their own terms and privacy policies. We encourage you to review the applicable policies where appropriate.

16. Website Availability

We aim to keep our website available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Website interruptions may occur because of maintenance, technical problems, hosting issues, internet disruptions, cyber incidents, or other circumstances outside our reasonable control.

17. Limitation of Liability

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Subject to applicable law, Aureline Skin shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including third-party carriers, payment providers, internet service providers, natural events, government actions, or other force majeure circumstances.

Nothing in these Terms affects any statutory consumer rights available to you under applicable law.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, website, or applicable legal requirements.

Updated Terms will be published on this page. The revised Terms will become effective when published unless otherwise stated.

We recommend reviewing these Terms periodically.

19. Applicable Law and Consumer Rights

These Terms are intended to operate in accordance with applicable law.

If you are a consumer in the United Kingdom, nothing in these Terms is intended to deprive you of mandatory consumer protections or statutory rights that apply to your purchase.

Where applicable, UK consumer protection legislation will continue to apply to your purchase notwithstanding anything contained in these Terms.

20. Contact Us

If you have questions about these terms, your order, our products, returns, shipping, or any other matter, please contact our customer support team.